Refund Policy – RefillTime.com
At RefillTime.com, customer satisfaction is our top priority. We strive to ensure that every order is processed accurately and delivered promptly. However, if you are not completely satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds:
- Refunds are available for orders that have not been delivered within the specified delivery time frame (up to 7 business days for domestic orders).
- If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery to request a replacement or refund.
- Refunds are not provided for products that have been opened or used, due to health and safety regulations, unless there is a clear defect or issue with the product.
2. How to Request a Refund:
To request a refund, please follow these steps:
- Contact our customer support team at 1-256-669-4201 within 7 days of receiving your order.
- Provide your order number, a description of the issue, and any relevant photos (if applicable) to help us resolve the matter quickly.
3. Refund Process:
- Once your refund request is approved, we will process the refund to your original payment method within 5-7 business days.
- If a replacement is preferred, we will ship the replacement item as soon as possible at no additional cost.
- Shipping fees are non-refundable, unless the issue was caused by an error on our part (e.g., incorrect or damaged item).
4. Non-Refundable Items:
- Prescription medications that have been opened or tampered with are non-refundable unless there is a defect or error in your order.
- Over-the-counter medications and healthcare products must be in their original, sealed packaging to qualify for a refund.
5. Lost or Undelivered Orders:
If your order has not arrived within the expected delivery time, please contact us immediately. We will offer either a replacement or a full refund, depending on your preference.
6. Contact Us:
If you have any questions or concerns about your order or our refund policy, please reach out to our customer service team at 1-256-669-4201 . We’re here to help and ensure your experience with RefillTime.com is smooth and worry-free.